Returns & Refunds Policy – Galaxy Cleopatra

At Galaxy Cleopatra, we strive to ensure a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, you have the right to cancel your order within 30 days of receiving the goods—no explanation required.

📅 Cancellation Deadline

You may cancel your order within 30 days from:

• The date you received the product, or

• The date a third party (other than the carrier) you appointed received the product.

To initiate a cancellation, please contact us with a clear request via email:
📧 support@galaxycleopatra.com

💰 Refund Process

Once we receive the returned goods, we will process your refund within 30 days using the same payment method you used for the original transaction. No additional fees will be applied for the refund.

📦 Conditions for Returns

To be eligible for a return, please ensure:
✔ The product was purchased within the last 30 days.
✔ The product is in its original packaging and in unused condition.

🚫 Non-Returnable Items

Certain products cannot be returned, including:

• Custom-made or personalized items tailored to your specifications.

• Perishable goods or items with an expired shelf life.

• Hygiene-sensitive products that have been opened or used.

• Items that, after delivery, are inseparably mixed with other products.

We reserve the right to refuse returns at our sole discretion if the item does not meet the above conditions.

📍 Returning Goods

Customers are responsible for return shipping costs and risks. Please return the goods to:

📍 Galaxy Cleopatra
Paldiski mnt 96a, Tallinn, Harju maakond, 10617, Estonia

We highly recommend using an insured and trackable shipping method, as we cannot issue refunds for goods lost or damaged during return transit.

🎁 Gift Returns

• If the item was marked as a gift and shipped directly to you, we will issue a gift credit equal to the returned product’s value.

• If the gift giver shipped the order to themselves before giving it to you, the refund will be sent to the original purchaser.

📞 Need Assistance?

For any questions regarding returns or refunds, feel free to reach out:
📧 support@galaxycleopatra.com